Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Are all products sold on Montblanc Cannes authentic?
Yes, we guarantee that all items are 100% authentic and sourced directly from the official Montblanc workshops. Each purchase includes a certificate of authenticity and the original manufacturer's packaging.
What are your shipping options and delivery times?
We offer complimentary express shipping on all orders. Domestic delivery within France typically takes 1-2 business days, while international shipping ranges from 3-5 business days depending on the destination.
Can I return or exchange my purchase?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original, unused condition with all security tags attached. Please note that personalized or engraved items are final sale.
Do you offer international warranty on your timepieces and writing instruments?
Every Montblanc product purchased through our store comes with a standard 2-year international warranty that covers manufacturing defects. This warranty is honored at any authorized service center worldwide.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay. For high-value transactions, bank transfers can also be arranged.
Can I have my items gift-wrapped?
Absolutely. During checkout, you can select our signature gift-wrapping service, which includes a luxury box, ribbon, and an optional personalized message at no additional cost.